How do i recover my locked amazon account

This commonly happens when you're first getting started with Auto Ordering You'll then need to reenter your new password in Auto Ordering and everything should work perfectly :. Please take the time to read this message - it contains important information about your Amazon. After careful review of your account, we believe it may have been accessed and used by a third-party to attempt to make purchases without your permission. Please note that no unauthorized charges were completed as we were able to cancel the order s.

We have taken immediate steps to secure your account. Additionally, if any information was added to your account by someone other than you, it has been removed. Your account access has been restored and is available to use at your convenience. Click the link from the e-mail and follow the directions provided. Your new password will be effective immediately. Please note that you will need to re-enter your complete credit or debit card number during the checkout process.

It is important to know that Amazon. As mentioned above, it appears someone obtained this personal account information elsewhere and used it on Amazon. While it is not clear how this happened in your case, we do know that personal account information is often obtained by scam artists who send unsolicited email to unsuspecting users asking them to "update" their account information. The email usually contains a link to a website that is controlled by the thief asking the user to submit personal information including email address, password, credit card number, and other relevant information.

Once the information is obtained, the scam artist can then gain access to numerous online accounts since many internet users frequently use the same user name, email address, password, and financial information at multiple web sites. Please know that Amazon. Although it appears someone did access your Amazon. However, it is possible your credit card numbers may have been compromised at the time your other personal information was obtained.

Therefore, we suggest you carefully review recent credit card statements to check for any unusual activity or unauthorized charges. In the future, you can protect your Amazon. Choose a good password: Use at least 8 characters and a combination of letters and numbers.

Order returning after Amazon accidentally locked thousands of accounts

Do not use single dictionary words, your name or other personal info that can be easily obtained, or a password that contains part of your email address. Password protection: Avoid using the same password at multiple sites or for your email account. Do not share your password with others.It is unfortunate that you did not set up your iPad with the Google or Microsoft Authenticator. As mentioned, you will need a new cellphone and ask your cellphone company to switch your account over to your new phone.

What did you setup for your secondary method? Your cell phone was your primary so what did you setup as your backup verification method since you were required to provide 2 methods of contact. The backup is to resolve the very situation you are in now. If you have an iPad I will assume you also have an iPhone. You can get texts on your iPad you just have to sync it in iCloud.

Or something like that I think. Because they both have iMessage. A lot of people set their cell phone as primary and an authenticator app on the same cell phone as secondary. I think this is why the op cannot login without the phone. That sounds like a misguided idea. The whole purpose of the secondary option is that it will be used only if the primary one is unavailable.

Using the same device essentially sets you back to having no backup. I wonder if call forwarding could be done for SMS messages to a different cellphone number. That can be done by the carrier. I can do that on a webpage. So buy a cheap phone, activate it with the number of your lost phone and you shpuld be able to get in in an hour or less. I just found out about this verification nonsense today when I tried to sign in to mail a package to a buyer.

Amazon Account Unsuspended the easy way - 626 225 3002

This is just another form of discrimination. Not everyone has phone access, even if they have wifi.

how do i recover my locked amazon account

Or would asking them to use the internet be a form of discrimination? Goes both ways. When I signed up for the 2sv there was a button to click to not ask for the code each time I sign on which I clicked otherwise I would have gone batty from signing on so many times a day.

Each of our computers had to get a phone call on our house line, not cell phone, and if someone cleans out the computer we get another phone call.

how do i recover my locked amazon account

But there are ways to not have to have a phone call with every Amazon sign on. There are multiple ways you can use 2SV and not use a cell-phone. Amazon has warned sellers over and over and over and over again that it was going to make it mandatory on November 1. You were sufficiently warned. You chose to ignore the warnings. If you are going to blame someone, blame yourself. This topic was automatically closed days after the last reply.

New replies are no longer allowed. I lost my phone and now can't sign into my account Selling on Amazon. General Selling Questions.

You may have to replace the phone with the same number you had. What was your backup option? That should still work.Ok so to start let me state that we have been authorized to have two selling accounts.

I have been selling on this platform for years. Both my selling accounts are also Prime members as I purchase business supplies and such for each business. The issue started this morning with my other account. I placed a rather large order on Amazon 2 days ago for my business under that account. I received a phone call yesterday to verify the order. I verified the order and that was it. Later on in the day it states that my credit card needs to be updated at they could not process the order.

There was nothing to update so I added another card that is the backup one for that business. Then this morning I cannot log into the account and get this message:. We have removed your access to this account because the billing details for your visa ending in XX did not match the details on file with the card issuer.

You will not be able to access your account or place orders with us until we confirm your information. You can help us resolve this issue by replying to this message with the billing name, address, and phone number that you registered to your card. Please be sure to reply from the email address that you registered to your Amazon. If you have recently moved, you may need to update your information with the card issuer before you reply to this message.

To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or share more information about this issue.

They can only verify that we sent this request. Address, phone number and everything else should. I replied to the email answering all the information and letting them know that I made a mistake on the first name on the card and that it is XXXXX. I called and got transferred to quite a few people until finally this lady was able to see the issue and she said the only thing that she can do is send in another request. She stated that it would take around 24 hours to hear back.

So frustrating.

how do i recover my locked amazon account

I was wondering if anyone has another route that maybe they took to expedite this matter. Thank you. I will do that. Good luck! Here we go again. Same exact issue but now it is Amazon Fresh and the email is address-verification fresh. I have never ordered anything from Amazon Fresh and when I went to the website and put my zip code in it stated that it was not available in my account. This is sooooooooo frustrating.

Amazon has locked my account! What now?

Been on the phone for over 3 hours today. This is getting ridiculous. Bots Gone Wild, I suspect. How did you finally resolve the original snafu? I emailed all the emails that you gave to me as well as Jeff. I literally emailed them every single hour the same email. Best part is I am being told that every time I submit an email or case they will contact me back within 48 hours.

I have a cancellation request that came through yesterday.U2F security keys do not go out of sync. If your AWS account root user multi-factor authentication MFA device is lost, damaged, or not working, you can recover access to your account.

IAM users must contact an administrator to deactivate the device. If your AWS account root user multi-factor authentication MFA device is lost, damaged, or not working, you can sign in using alternative methods of authentication. This means that if you can't sign in with your MFA device, you can sign in by verifying your identity using the email and phone that are registered with your account. Before you sign in as a root user using alternative factors of authentication, make sure that you have access to the email and phone number that are associated with your account.

If you no longer have access to the email or phone, you must contact AWS Support. They can disable your MFA device so that you can sign in and add a new one. To sign in using alternative factors of authentication as an AWS account root user. On the next page, enter your password.

Click here. However, the same features are provided. In either case, if you cannot verify your account email address and phone number using alternative factors of authentication, contact AWS Support to deactivate your MFA device.

If required, type your password again and choose Sign in. To authenticate your account by verifying the email address, choose Send verification email. Follow the directions in the email. If you don't see the email in your account, check your spam folder, or return to your browser and choose Resend the email. After you verify your email address, you can continue authenticating your account. To verify your phone number, choose Call me now.

If you don't receive a call from AWS, choose Sign in to sign in to the console again and start over. Or choose AWS Support to contact support for help. After you verify your phone number, you can sign in to your account by choosing Sign in to the console. For a virtual MFA device, remove the account from your device.

What if an MFA device is lost or stops working?

For a hardware MFA device, contact the third-party provider for help fixing or replacing the device. You can continue to sign in using alternative factors of authentication until you receive your new device.

You don't have to replace a lost or stolen MFA device with the same type of device.Search our Help pages If Two-Step Verification fails and you can't access your account, you can try to recover your account to disable Two-Step Verification. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified.

If you are able to sign in to your account, you'll have access to make changes to your account. Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.

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how do i recover my locked amazon account

Thank you for your feedback. Please select what best describes the information: This information is confusing or wrong. This isn't the information I was looking for. I don't like this policy. Carrier Info Shipping carrier information. Manage Prime Cancel or view benefits.

Payment Settings Add or edit payment methods. Account Settings Change email address or password. Back to top. Get to Know Us. Unlimited One-Day Delivery and more. There's a problem loading this menu at the moment. Learn more about Amazon Prime. Amazon Music Stream millions of songs.

Audible Download Audiobooks. DPReview Digital Photography. Shopbop Designer Fashion Brands. Amazon Business Service for business customers. Amazon Second Chance Pass it on, trade it in, give it a second life.For some time now hackers have been targeting Amazon seller accounts.

Some symptoms of a hacked account are:. Customers are inquiring about transactions which you do not recall conducting, or you receive emails from Amazon which do not seem to correlate with your actual sales. If any of the above circumstances obtain, your account may have been hacked. Here are the steps to take in such a situation:. You want to log in from somewhere other than your normal location in case the hacker has installed a keylogger on your system that records your keystrokes.

If you cannot still log in, contact Amazon as described below under Notify Amazon and explain that to them. The hacker may have added users to your account. Those users will still be able to log in even if you change your main password, so you must remove any such users. This is particularly important if hackers have added bogus products to your account, but I would take this step in all cases, if only to calm the situation down.

Of course, if a hacker continues to have access to your account he can take it off vacation again, so this may need to be monitored and repeated. Rather, call Amazon Customer Service at if that number has changed, Google a new one and ask to be transferred to Seller Support.

Tell Seller Support that you believe your account was hacked. Ask them to take the following actions:. Place your account on vacation and take whatever other action they would normally take for a hacked account.

Tell you if your bank information has been changed, and to check into the status of any bank transfers, to see if monies have been transferred to accounts other than your own. Remove any additional users that may have been added to the account in case the hackers are somehow re-adding them as you delete them. After that, send an email to seller-performance amazon. On April 6, I determined that my Amazon seller account email address of account had been hacked. Items have been listed that I do not sell, sales have taken place for products that I do not offer for sale, and money has been transferred to a bank account that is not my own.

I have notified Seller Support and taken action to secure my account. Please take appropriate action on your end to secure my account, and please note my account with these facts. Your account may have been hacked by an outsider. Some of the attack vectors for that sort of hacking are:. Think back and see if you can remember what action you might have taken that could have led to the installation of malware on your system. It is important to understand that your problem may also be the result of an inside job.

Consider who else may have physical access to your computer and account, or who may know your username and password.

You may want to keep all other users off of your account while you sort things out. If your account has been hacked it is possible, perhaps likely, that it is because malware has been installed on the computer you use to access it. You should take steps to eliminate any installed malware. Those steps range from draconian to relatively mild.

The most severe step you can take is to purchase a new computer and use it. The next most severe step is a complete reinstall of your operating system. Most people would prefer to avoid this, as it involves re-setting up the system in its entirety, including reinstalling any software you had been using, reconfiguring everything.

However, this is the only action short of purchasing a new computer which is virtually guaranteed to eliminate any malware. One does read about super-sneaky malware that hides in disk controller firmware and such.

Next on the list and less severe than the above would be to roll back the operating system to a previous point in time. On Windows, this is accomplished using System Restore.My Amazon account has been closed for a week now. What is wrong with Amazon? Angry customers took to social media to complain that they were not only unable to access their accounts but that when they contacted Amazon about it, no valid reason for the shutout was given.

Many users on both Facebook groups and on Twitter reported that their accounts were reinstated on Friday. While some were able to carry on with Amazon as normal, others lost some data. Most were angry that they were targeted for removal in the first place. An Amazon spokesperson said that the company was cracking down on those who might have violated their terms of service, but were evaluating claims that accounts were shut down in error. She confirmed that some accounts have been reinstated.

Several users reported spending hours on the phone with Amazon attempting to sort it out without any luck. Those with Amazon Prime accounts often have Kindle booksmovies, and music stored in the cloud, making losing all of it a big pain and a big loss.

Need answers. Updated on April 6: Added a statement from Amazon and to provide more detail on user accounts being reinstated. How to set up an Amazon Alexa voice profile 2 days ago. How to enable whisper mode on Alexa, and how exactly it works 2 days ago. How to use an Instant Pot 2 days ago. The best washing machines for 2 days ago. How to clean a microwave safely and correctly 2 days ago. The best refrigerator brands of 2 days ago. What is Wi-Fi Direct? The best treadmills for October 2 days ago.


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